![]() ![]() ![]() The guys at the "beach shack" (Kapalua Bay Beach Crew), Ricky, Teehee and Zach, are the nicest guys in the world. Each time, Ahlea cheerfully adjusted our reservation and somehow kept me on track with the paperwork. We booked, cancelled, changed and then rebooked and then added nights three times as school and work situations were updated. Our schedules changed numerous times this year because of COVID. Ahlea in reservations is joy to work with. Without being asked, she ran to the restaurant, got some vinegar, delivered it to the room and told us how to treat the sting. Last year she spotted our eight year old daughter crying on her way back to the room after being stung by a jelly fish. She anticipates every need throughout our trip. Restaurant reservations are nailed down and the pillows we like are waiting in the room. She’s on top of every detail before we even arrive. Anna, the concierge, is absolutely wonderful. The Montage’s first class accommodations are matched and even exceeded by the quality of the staff. The grounds are pristine with fantastic pools and one of the best snorkeling beaches sits right outside the door. ![]() The bedrooms and bathrooms are luxurious and the deck is massive. There’s a washer and dryer stocked with detergent. The kitchen is kept stocked with local Maui coffee. The condo style units include a full-size Sub Zero Refrigerator, a wine cooler and every appliance and utensil that you have at home. At the end of our first trip we wrote a review saying that the Montage was so wonderful that we wished we could give them more than 5 stars. We first stayed at the Montage Kapalua Bay in May 2014. What a way to spend Christmas! We are not even finished our stay but I am so looking forward to finding more shining stars around the property during the next week. Hoping my compliments reach both/all of them. The bartender working Christmas Eve at the pool, created a great off menu cocktail for me to enjoy based off of my flavor preferences. Armando, in the kitchen, made me some of the best fish tacos while at the pool. Noah, also at the pool, went out of his way to roll me a fresh towel while I was at the pool stand, just to watch me unroll it right in front of him (as he passed it to me, he made mention that it was "a 5 star roll".I can appreciate his mentality and care to every towel, which, at this point of his day, he was almost up to his eyeballs with them). They both were hospitable and never once made my requests seem like a burden. The pool service was clearly stretched thin (covid staffing, totally understandable), but there are definitely a few I wish to make mention of: Zanobe and Kody shined at the serenity pool with their attentiveness and genuine care/concern in regards to meeting my preferences (which was a challenge to say the least: mix of sun and shade, away from groups/children screaming). She was prompt, courteous and genuinely interested in helping us/hearing how our experiences were. Anna, at concierge, helped coordinate multiple days of activities, even (patiently) assisting when plans had to be moved around. A few individuals listed below have also stood out so far. I wish I knew who was assigned our room: they really impressed us with their proactivity. What attention to detail, brava to the housekeeping team. Housekeeping team was so very thoughtful with their daily service: I had unintentionally left coffee in the pot when heading to the pool for the day but came back to find not only was the pot/filter clean, but the coffee maker had been put back nicely and everything surrounding it was in order. Testing to get here was extremely stressful but once here, what a relief! Our room was cleaned nicely, daily: any dishes (intentionally or unintentionally) left behind were cleaned/put away, tea towels refolded and put back to their hanging position, obviously trash and dirty linen was picked up, water bottles in the fridge were refilled without asking, detergent/dryer sheets are provided so you can skip a trip to the store if you want to wash any clothes during your stay (love this!!), maui coffee was supplied in the kitchen (what a nice touch). ![]()
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